Level 2 Technical Support Officer

  • Provide technical support to resolve issues that has been escalated by our customer service team
  • Providing support to our mission critical customers that had a Service Level Agreement (SLA)
  • Create, manage and resolving escalated tickets
  • Troubleshooting/installation of Content Management Systems (Joomla/X-cart/OsCommerce/Zen Cart/Wordpress etc.)
  • Supervising & Training new and existing employees
  • Line Manager for Hostess email Support (www.hostess.com.au )
  • PlanetDomain Phone & email support ( www.planetdomain.com.au )

Systems and Technology

  • cPanel

    https://cpanel.net/

  • Joomla

    https://www.joomla.org/

  • Magento

    http://www.magento.com/

  • Wordpress

    https://wordpress.com/

I was promoted from my previous role as the Help Desk Support, you can view this role or go back and view all my experience.

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